Refund Policy
1. Full refund within 14 days, no questions asked
For every payment you make for a Botrader paid plan (the first subscription payment and every renewal, monthly or yearly), you can request a full refund within 14 days of the payment date. No reason is required.
2. How to request a refund
- Use the link in the receipt e-mail Paddle sends after your payment, or go to paddle.net, or
- e-mail [email protected] with your username and the payment date.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and refunds are issued by Paddle. The amount is returned to the payment method you used; how long it takes to appear depends on your bank.
3. What a refund does to your plan
- The time granted by the refunded payment is removed from your account. If you have no other paid time left, your account moves to the free Free plan.
- Your bots and history are kept; bots above the Free plan limit are paused.
- A refund does not cancel the subscription by itself. If you do not want it to renew, cancel it under Account → My plan → Manage subscription, or say so in your refund request and we will cancel it for you.
4. Cancellation
You can cancel your subscription at any time. Cancellation takes effect at the end of the period you have paid for; your plan stays active until then and you are not charged for the next period.
5. Free trial
Every new account starts with a 6-day Paper trial. No card is required and nothing is charged for the trial.
6. Your statutory rights
This policy does not limit any rights you have under the consumer protection laws of your country of residence.